Business Growth Business Management CRM Voice of the Customer 
ClearAction
MAY 18, 2017
What’s the greatest challenge Voice of the Customer (VoC) managers face? Tweaks to VoC business-as-usual (the list in the opening paragraph above) are not likely to be enough to transform your VoC into a CX Transformer (truly transforming CX, ROI, and business growth). 5) Empower yourself.
ClearAction
NOVEMBER 18, 2015
Customer Experience for the Future: Brilliance by Pattern Discovery. And likewise, business growth from customer experience management is the product of discovering patterns. Customer-facing employees are an obvious focus, yet their success is limited or enabled by non-customer-facing employees and suppliers.
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