5 Radical Changes to VoC of the Future for ROI Maturity
ClearAction
MAY 18, 2017
What’s the greatest challenge Voice of the Customer (VoC) managers face? No wonder Forrester’s State of Customer Experience study revealed that while 90% of executives believe customer experience is essential to their company’s strategy, 86% don’t expect to see much value from it.
Let's personalize your content