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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Debbie Akwara is a CX entrepreneur that designs products, services, and solutions that helps businesses attract, satisfy, and retain customers while improving the customer experience management (CXM) capabilities of teams. He is a certified CCXP with expertise in Customer Experience and Service Design.