article thumbnail

A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth. By leveraging customer segmentation to create tailored customer experiences, businesses can drive customer loyalty and business growth.

article thumbnail

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Debbie Akwara is a CX entrepreneur that designs products, services, and solutions that helps businesses attract, satisfy, and retain customers while improving the customer experience management (CXM) capabilities of teams. Bill Gessert – Vice President of Business Growth at Premiere Response. Website : [link].