SurveySensum

MAY 2, 2024

By minimizing customer dissatisfaction and enhancing the overall travel experience, Delta reduces churn rates and increases customer lifetime value, ultimately driving sustainable business growth and profitability. Instead of cowering, they reached out to these vocal customers, not with excuses, but with an invitation.

Close the Loop 52

Close the Loop Customer Service Social Media Innovation 52

RateMyService

OCTOBER 13, 2023

Organizations must establish a robust “close the loop” process to effectively make better use of customer feedback to drive improvements in customer experience and business growth. Teams can work together to implement improvements, break down silos, and create a more customer-centric organization.

Close the Loop 52

Close the Loop Customer Experience Customer Feedback Customer-Centric Organization 52

Experience Investigators

OCTOBER 17, 2023

However, many CX professionals struggle to convince their executive leadership to prioritize and take action toward becoming a truly customer-centric organization. I believe some of this is because there is so much emphasis on customer feedback metrics that we lose sight of the forest for the trees!

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

SurveySensum

APRIL 7, 2023

Setting up responsibility levels for a customer-centric culture Conclusion In today’s business world, customers hold the power to make or break a company’s success. With the rise of social media and online reviews, customers have more ways than ever to voice their opinions and influence others.

Net Promoter Score 52

Net Promoter Score NPS Customer Satisfaction Customer Feedback 52