Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes
Lumoa
APRIL 14, 2021
Johanna: I actually did most of my corporate career in business-related roles, strategic planning, strategy, development, business development, business planning, etc. But then I was also a part of the program/team that started, at Nokia, this sort of continuous feedback gathering, Net Promoter Score measurement there.
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