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Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes

Lumoa

APRIL 14, 2021

Johanna: I actually did most of my corporate career in business-related roles, strategic planning, strategy, development, business development, business planning, etc. But then I was also a part of the program/team that started, at Nokia, this sort of continuous feedback gathering, Net Promoter Score measurement there.

Customer Experience 94
Customer Experience CX Net Promoter Score Start-ups 94
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Business to Business Customer Experience Leadership, With Tabitha Dunn – CB49

Customer Bliss

MAY 4, 2017

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence.

Customer Experience 64
Customer Experience Net Promoter Score B2B Invoicing 64
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