Business Growth, CX, Invoicing and Net Promoter Score

Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes

Lumoa

APRIL 14, 2021

Johanna has a history of working in big corporates like Nokia and Microsoft, working with business strategy and development, which lead her into the customer experience field. She knows what the CX-related challenges organizations are facing since she has been there herself. Sofia: So, as I just said, you have a long history in cx.

Customer Experience

Customer Experience CX Net Promoter Score Start-ups

Business to Business Customer Experience Leadership, With Tabitha Dunn – CB49

Customer Bliss

MAY 4, 2017

In this role, she leads the efforts on building out the customer experience (CX) strategy, the roadmap for driving CX improvements in all six CX disciplines and she is responsible for the centralized CX programs such as the Net Promoter Score customer listening program and the journey mapping center of excellence.

Customer Experience

Customer Experience Net Promoter Score B2B Invoicing

Tech Customer Success

Ep 1: Inside CX by Lumoa – Linking Customer Experience with Business Outcomes

Business to Business Customer Experience Leadership, With Tabitha Dunn – CB49

Webinars

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