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The Metrics That Matter: 13 SaaS KPIs You Should Track in 2023

SurveySensum

Net Retention Rate is crucial because it represents the core revenue growth engine for a SaaS business. A rate greater than 100% indicates that your company is growing from existing customers, which is often more cost-effective than acquiring new customers.

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The Future of Customer Experience Calls Urgently for a Significant Shift

ClearAction

And unless we’re applying VoC insights as Collaborators and Transformers we aren’t likely to generate the business growth promised by loyalty-revenue correlation. ease-of-doing-business) to build trust and customer relationship strength.

CXM 63