Business Management Contact Center Customer Experience VOE 
CX Accelerator
JUNE 8, 2020
Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%. That means you never hear from 70-80% of customers. Listen to customer service call recordings. Make a phone call to see how they (customers) are doing.
CX Accelerator
JUNE 8, 2020
Problems occur, however, when surveys become the only way we listen to customers — especially when you consider that a good survey response rate is in the realm of 20-30%. That means you never hear from 70-80% of customers. Listen to customer service call recordings. Make a phone call to see how they (customers) are doing.
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