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This is our time for a CX Revolution!

Bill Quiseng

NOVEMBER 1, 2023

Let’s be revolutionary to transform CX Into CXM, customer service to customer CARE, and customer service training to an education in customer CARE or customer CARE University. QUI TAKEAWAY: Customer service is what you do for your customers. And they pay for THEIR experience, not yours.

CX 97
CX CXM Customer Journey Map Sports 97
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Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

JANUARY 14, 2020

Not only has technology changed the way we interact with customers, but it’s also massively changed the way we communicate with our peers within the industry. There are more customer experience management blogs and articles than ever before — not to mention the growing libraries of video and interactive content.

Customer Service 136
Customer Service Contact Center Social Media CX 136
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