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The Ultimate Guide to Choosing a Customer Experience Platform

Lumoa

MARCH 12, 2023

A customer experience platform is a set of tools designed to help a business manage and improve—you guessed it—the customer experience they provide. These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. Increased lifetime value.

Customer Experience 83
Customer Experience Customer Journey Map Sentiment Analysis NPS 83
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CRM, Social Media, Marketing and More — Everything You Need to Know About Customer Engagement Software

Comm100

FEBRUARY 5, 2018

While there may be a wide range of vendors hitching their products to the “customer engagement” buzzword, these software solutions do share a common broader theme. Ultimately, the umbrella of customer engagement technology covers any software that helps businesses manage and/or foster customer communications and interactions (i.e.

Social Media 48
Social Media CRM Social Listening Omnichannel 48
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