Business Management Customer Service Social Media VOE 
CX Accelerator
JUNE 8, 2020
These could be strategic calls to key customers to ask them about their experience. ,, Murphy Fraser , Client Success Manager at Skillshare, also recommends investigating customer activity on your website as a means of “interviewing” them. Listen to customer service call recordings. Pay attention to social media.
CX Accelerator
JUNE 8, 2020
These could be strategic calls to key customers to ask them about their experience. ,, Murphy Fraser , Client Success Manager at Skillshare, also recommends investigating customer activity on your website as a means of “interviewing” them. Listen to customer service call recordings. Pay attention to social media.
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