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11 Actionable Insights for Exceptional SaaS Customer Experience

SurveySensum

SEPTEMBER 5, 2023

Proactive Customer Support 41% of customers anticipate a response to their support email within six hours, but only a mere 36% of businesses manage to meet that timeline. Educate Customers about Your SaaS Product Do you know a whopping 67% of customers prefer self-service over speaking to a company representative?

Actionable Insights 52
Actionable Insights Customer Experience NPS Net Promoter Score 52
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SalesForce, Hubspot, Zendesk and More — Which Customer Engagement Software is Right for Me?

Comm100

FEBRUARY 6, 2018

Azorus : A CRM tool for the higher education market that helps universities and higher education institutions recruit the right students. Education Link : A system for student management, invoicing, course management, and sales. Freelancers. Company Seeks Social Media Software with a Focus in Marketing.

Social Media 42
Social Media CRM Omnichannel Invoicing 42
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