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Discover the Latest Trends with HoduSoft at the 12th BPO Innovation Summit & Awards 2023

Hodusoft

SEPTEMBER 18, 2023

Various technological advancements such as Automation, Artificial Intelligence (AI), Machine Learning (ML), and Robotic Process Automation (RPA) are being used in the industry to eliminate the chances of errors. This also ensures streamlined processes and improved customer experiences.

Innovation 52
Innovation Artificial Intelligence Data Entry ML 52
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B2B: When & Where AI for Customer Experience Fits

InteractionMetrics

JULY 10, 2023

It overly inflates expectations and distracts from the precise way ML will improve business operations,” writes Eric Siegel in the Harvard Business Review. So, is AI for customer experience just hype? Will AI capture the nuances of the customer experience? It depends.

Unstructured Data 40
Unstructured Data B2B AI Customer Experience 40
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