SurveySensum

DECEMBER 2, 2021

Any positive integer can be deemed to be a good NPS score since it indicates the overall positive sentiments of customers towards the business. So, what constitutes a good NPS score for the hospitality industry may not apply to the retail industry. They look for unique experiences in addition to great customer service.

Net Promoter Score 52

Net Promoter Score NPS Text Analytics Hospitality 52

SugarCRM

AUGUST 19, 2020

Instead of folding under the current crisis, they’ve turned their contact center (what they call their “Customer Loyalty Team”) into an “Ask Me Anything” brigade. Q: You’re well-known for helping companies bring a Ritz-Carlton caliber customer service to their business operations. Tell us more about this and why.

Customer Experience Management 48

Customer Experience Management Mystery Shopping Customer Experience Mystery Shopper 48

SurveySensum

JULY 14, 2020

He is a New York Times #1 bestselling author and an international speaker on leadership, employee engagement, customer experience, customer loyalty, and consumer advocacy. Naeem Arif is a multi-award winning Entrepreneur and Management Consultant known to people as the Customer First Enabler. LinkedIn : [link].

Customer Experience 132

Customer Experience CX E-commerce Social Media 132