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Introducing Anthropology & Ethnography to your Customer Room: An Inside Look with St. Jude Children’s Research Hospital

Customer Bliss

Jude Children’s Research Hospital which I visited a few weeks ago. Bring in people with this expertise into your team, or barring that, educate your team on those skills so they can integrate those practices into your approach. Jude Children’s Research Hospital. How does the organization operate?

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Customer Experience in Times of Crisis: Covid-19

Confirmit

The global raise of Covid-19 has wreaked havoc and left a trail of confusion on every topic from business operations to toilet paper. Desire to keep things as normal as possible (amidst so much uncertainty and doubt) reinforces the need to keep things operational. I think we all can agree these are trying times.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Additionally, she is an Adjunct Faculty at the Rutgers executive education MBA program, Contributor of the Forbes, Harvard Business Review and Hemispheres Magazine, and Host of the podcast The Modern Customer Podcast and The Be Your Own Boss. Bob Azman – Consultant, CX Officer, Educator, Keynote Speaker, Board Member.