Social Media as a Service Differentiator: How to Win in 2023
Execs In The Know
FEBRUARY 17, 2023
Social NPS and sentiment scores are two examples of KPIs that need to be reviewed by the collective team – not in functional silos. Example: If a product has just been launched and sentiment scores are trending down, customer care teams are often the first line of sight into the issues that need to be addressed.
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