California CEM Customer Experience CX 
Kerry Bodine
JUNE 20, 2015
I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.
Kerry Bodine
JANUARY 4, 2017
I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.
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CX Journey
SEPTEMBER 16, 2014
Background image courtesy of Unsplash Which should you focus on: reputation management or customer experience management? companies have a myriad of options for listening to customers online and uncovering when and where good and bad experiences are taking place. What on earth is going on?! This is erroneous thinking.
Kerry Bodine
JANUARY 13, 2016
I’m often asked about customer experience conferences: What’s out there? I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals.
CX Journey
SEPTEMBER 10, 2015
Great customer experience athletes have great “social proprioception.” See our blog about Grandiose CX Delusional Disorder , a similar affliction. We coined this term at our clubs to help staff understand that everything matters when it comes to the member experience. and a great customer experience athlete.
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