Kerry Bodine

JUNE 20, 2015

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. San Diego, California. San Diego, California. Where am I speaking ? October 7, 2015.

CEM 97

CEM CX Contact Center Customer Loyalty 97

Kerry Bodine

JANUARY 4, 2017

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. IQPC’s CEM in Telecoms Global Summit. IQPC’s CX Exchange Telecoms.

CEM 48

CEM CX Contact Center Retail 48

Kerry Bodine

JANUARY 13, 2016

I’ve compiled the following list of conferences spanning a variety of topics — like CEM, service design, customer loyalty, customer success, and contact centers — that should be of interest to a wide range of customer experience professionals. CEM in Telecoms. San Diego, California. Walker B-to-B CX Summit. Analyst Firms.

CEM 48

CEM CX Contact Center Customer Loyalty 48

CX Journey

SEPTEMBER 16, 2014

And just last week, California''s governor signed a new law into effect that protects customers by prohibiting companies from going after those who write negative reviews about them. It is not a strategy on its own that supersedes an overall, umbrella CEM strategy. Sites have even popped up where businesses can review customers !

Customer Experience Management 65

Customer Experience Management CEM Customer Experience Social Media 65

CX Journey

SEPTEMBER 10, 2015

See our blog about Grandiose CX Delusional Disorder , a similar affliction. years in Palo Alto California as VP of Strategic Initiatives for Medallia, the world's leading customer experience management technology company. Giancarlo Stanton knows exactly where the bat is even while focusing on the spin of the baseball. He spent 2.5

Customer Experience 76

Customer Experience CEM Customer Experience Management Start-ups 76