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What is a customer data platform?

Intercom, Inc.

A customer data platform is software that pulls in multiple data streams into one consistent database that helps to organize and manage customer data. . Unlike third-party data, first-party data is produced by your customers only, and used solely for their benefit.

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Customer data privacy: A CX guide for 2024

Zendesk

Customer data privacy impacts your business because it directly affects your customer relationships. If your business doesn’t safely handle consumer data, you could leave your customers vulnerable to threats that could negatively impact their lives. Source: Zendesk CX Trends Report 2024.

CX 52
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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

He aims to harness the collective intelligence of customer-centric thought leaders, using the collaborative platform to help business leaders understand how to create mutually beneficial customer relationships. Bruce Temkin – Experience Management (#XM) Visionary, Keynote Speaker, Co-Founder of CXPA.org.