Case Management Close the Loop Customer Expectations Sales 
PeopleMetrics
MARCH 1, 2017
But as customers have become more aware and their expectations have risen, this “open-loop” system falls short. Customers expect that if they take the time to provide personal feedback, then someone should take the time to provide personal follow-up. Case Management Tools. Root Cause Tracking.
Qualtrics
JULY 18, 2019
If your company is growing fast, and you understand how taking action can lead to increased sales or business process improvements that impact the bottom line, it can be tempting to simply take feedback and run with it. But there’s an important follow-on step: close the loop with customers. It’s equally as important.
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