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Remove Case Management Remove Customer Loyalty Remove Voice of the Customer Related Topics
Business Management VOC Customer Experience Management Omnichannel Customer Retention NPS Technology CRM Customer Feedback Social Media More Related Topics >
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Coach Smarter: How to Maximize the Value of Your VoC Program on the Frontline

PeopleMetrics

JANUARY 29, 2014

What isn’t debatable is the value of coaching in customer interactions. According to Matthew Dixon and Nick Toman, co-authors of the recent book The Effortless Experience: Conquering the New Battleground for Customer Loyalty , coaching results in significantly higher performance. How about a game of one-on-one?

VOC 96
VOC Sports Voice of the Customer Case Management 96
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Top 20 Customer Service Blogs You Have to Read in 2020

Fonolo

JANUARY 14, 2020

Jeanne has been helping companies create deeper relationships with their customers for over 35 years. She has worked Microsoft, Allstate, and Lands’ End, pioneering the role of the “Chief Customer Officer” . Their blog, which is updated regularly, aims to educate the customer service community on the latest trends in CX.

Customer Service 136
Customer Service Contact Center Social Media CX 136
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