PeopleMetrics

MARCH 1, 2017

These qualities should be present in any effective customer feedback management solution as it relates to following up with individual customers: 1. Case Management Tools. Asking managers to take action on real-time customer feedback requires work on their end. Non-Anonymous. Root Cause Tracking.

Customer Feedback 99

Customer Feedback Close the Loop Voice of the Customer Case Management 99

Confirmit

FEBRUARY 16, 2018

Confirmit Go provides a rich experience to executives and front line case managers using their mobiles to quickly identify and manage customer challenges. Voice of the Customer Factsheets. Download the factsheet to learn more.

Case Management 40

Case Management Voice of the Customer Customer Feedback CX 40

PeopleMetrics

AUGUST 22, 2022

When exploring CX survey tools, review automation features and ensure you can set alerts and send out surveys when customers take specific actions. Case Management. Asking managers to take action on real-time customer feedback adds new work to their days.

Customer Feedback 71

Customer Feedback CX Sentiment Analysis Close the Loop 71

Confirmit

DECEMBER 4, 2018

CRM Integrations and standard action workflows for case management are also available. Voice of the Customer Factsheets. We have multiple processes, templates, and workflows available, including dashboards for various roles in the organization, survey designs, and Text Analytics categorization models. Survey Designs.

B2B 40

B2B VOC Text Analytics Government 40

ClearAction

MARCH 24, 2017

Voice-of-the-customer (VoC) ROI can be elusive unless you’re adamantly driving customer experience transformation. You can easily see its power in a customer experience journey map: nothing is an island — everything has a sequence and a series of connections that build upon one another. What is a value chain?

VOC 48

VOC Close the Loop CXM Voice of the Customer 48

PeopleMetrics

JANUARY 29, 2014

” With simple tools to listen to customers we now have a powerful, honest source for coaching and feedback on team and individual performance – the Voice of the Customer. For others, frontline staff claim to know their customers better than any old survey could. How about a game of one-on-one?

VOC 96

VOC Sports Voice of the Customer Case Management 96

Confirmit

OCTOBER 30, 2018

Philadelphia Insurance partnered with Confirmit to design and implement a Voice of the Customer (VoC) program to enable the insurer to gain a line of sight into every part of the customer lifecycle. Hall touts the comprehensive Action Management technology as the most vital piece of the VoC program. and Fred Reichheld.”

VOC 40

VOC Net Promoter Score NPS Voice of the Customer 40