Case Management, CEM and Voice of the Customer

Are You There, Company? It's Me, Your Customer.

PeopleMetrics

DECEMBER 5, 2017

Your customer experience management (CEM) system is up and running. You are actively listening to your customers and have an impressive 20% survey response rate. All signs point to a successful Voice of Customer (VoC) program. Do your customers know that you’re actually listening to them?

Close the Loop

Close the Loop Net Promoter Score Hospitality Hospitality

Recover Alert Management - Centralized vs. Decentralized Approaches

PeopleMetrics

MAY 4, 2020

Some VoC software providers charge companies on a per-user basis, which can indirectly influence companies to limit the number of people who can access case management. He founded PeopleMetrics in 2001 and is the architect of the company’s customer experience management (CEM) software platform.

Close the Loop

Close the Loop VOC CEM NPS

Tech Customer Success

Are You There, Company? It's Me, Your Customer.

Recover Alert Management - Centralized vs. Decentralized Approaches

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