Remove CEM Remove Customer-Centric Organization Remove Scorecard Remove VOC
article thumbnail

12 Reasons to Invest More in Customer Experience

PeopleMetrics

Where does the Voice of the Customer (VoC) land in the priorities for your company’s overall strategy? Forrester’s Customer Experience Council 2017 member survey shows that 79% of all respondents believe that measuring customer experience is a top priority. Time to set new customer experience goals.

CEM 122