12 Reasons to Invest More in Customer Experience
PeopleMetrics
OCTOBER 25, 2017
Market research shows that the Customer Experience Management (CEM) market is estimated to grow from USD 5.06 Whether you’re an advanced scorecard-driven enterprise or just beginning to think about CX, the most important thing to do is to start actively listening and measuring your customers’ feedback. Billion in 2016 USD 13.18
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