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2020 Customer Experience: 20 Wishes

ClearAction

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Every employee has a fiduciary responsibility to your company — a legal or ethical relationship of trust with company resources. 10) Close the Loop with Your Customer Base.

CXM 120
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Voice of Customer Maturity: Ultimate Guide

ClearAction

On the positive side, managers are typically engaged in closing the loop with dissatisfied survey participants. For instance, if NPS® is above a certain threshold or average ratings are in a certain range, then managers’ interpretation is there’s no effort needed from them. We updated customers as promised.

VOC 62
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2020s Customer Value: 20 Wishes

ClearAction

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Every employee has a fiduciary responsibility to your company — a legal or ethical relationship of trust with company resources. 10) Close the Loop with Your Customer Base.

CXM 90