Lightico

AUGUST 9, 2021

For example, someone who wishes to pay off the loan of a deceased loved one may typically visit the branch or call the contact center to update them that the original customer has passed away and that they would like to make installment payments on the account. NPS / CSAT. Overall time to resolution. Customer experience.

Legal 52

Legal Contact Center NPS Customer Relationship 52

Lightico

AUGUST 5, 2021

Any eligible banking customer is legally entitled to receive SCRA benefits on the date they enter active duty. Banks can verify whether a customer is actively in the military or not by doing a check on their social security on the Defense Manpower Data Center website. NPS / CSAT. Digitally Completing the Entire SCRA Request.

Compliance 52

Compliance Legal Contact Center NPS 52

Lightico

AUGUST 11, 2021

Entirely separate software solutions are pieced together to complete customer-facing experiences such as submitting forms and required documents, verifying ID, digitally signing applications, and approving legally binding terms and conditions. Improve customer experience and NPS. Improve self-service rate. Reduce staff overhead.

Compliance 52

Compliance NPS Touchpoint Start-ups 52

ClearAction

NOVEMBER 16, 2023

For instance, if NPS® is above a certain threshold or average ratings are in a certain range, then managers’ interpretation is there’s no effort needed from them. The NPS ® System advocates VoC managers’ efforts in engaging Promoters, Passives, and Detractors. Another hindrance to manager participation is VoC reporting.

VOC 62

VOC B2B Close the Loop Non-Profits 62

ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Every employee has a fiduciary responsibility to your company — a legal or ethical relationship of trust with company resources. CLV is the whole point of NPS® and all CX work!

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Every employee has a fiduciary responsibility to your company — a legal or ethical relationship of trust with company resources. CLV is the whole point of NPS® and all CX work!

CXM 90

CXM Non-Profits Close the Loop CX 90

Intercom

DECEMBER 14, 2023

Let’s say a legal document. You can say to someone in your legal team, “Hey, I need a contract. That request will turn into 10 pages of legal stuff. And their legal team will be, “Yes, it does.” It’s also an area where there’s been this huge shift to doing more with contact centers over the past couple of years.

AI 98

AI Start-ups Legal Technology 98

Intercom, Inc.

MARCH 29, 2022

The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. It joins together phone contact centers and modern messaging. We hope Switch will make long call center phone queues a thing of the past.

Start-ups 118

Start-ups Innovation Sales NPS 118