Contact Center Legal NPS Technology 
Callminer
NOVEMBER 18, 2020
Talking to customers on the phone all day isn’t an easy job; that’s why it takes a special set of skills and characteristics to be a successful contact center agent. If you’re looking for ways to boost your agents’ performance, check out our white paper, Using Gamification to Improve Contact Center Performance.
Uniphore
JULY 10, 2021
How to Cut Call Center Agent Onboarding Time in Half. Brian Cantor Leading CX Industry Analyst Contact Center Week. It’s challenging to train, onboard, and retain talent in the contact center today. Brian Cantor Leading CX Industry Analyst Contact Center Week. Register Now.
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Fonolo
OCTOBER 4, 2017
This agreement is called the “PSA” or Plan Support Agreement (an inscrutably bland legal acronym, if I ever saw one) and it basically says who’s getting how much of a haircut on which debt. Whitepaper: The Contact Center Playbook for Improving Customer Satisfaction. What’s Inside: What is CSat, NPS, and CES.
Fonolo
MAY 7, 2015
Simply knowing how to run a call center isn’t enough for success. Not for the weak at heart, only some call center managers have the grace, tenacity, and skills to handle the extreme pressures of the contact center manager’s job. Our 7 tips for great call center management are: Talk to Your Support Agents.
Lightico
AUGUST 3, 2021
From routine requests to high-value transactions, legally binding consent of terms and conditions are a key requirement for banking customers , who regularly seek to open, modify, or upgrade several banking products, such as: Applying for a new bank loan or credit card. Improved customer satisfaction and NPS. Faster Turnaround Time.
Lightico
AUGUST 9, 2021
For example, someone who wishes to pay off the loan of a deceased loved one may typically visit the branch or call the contact center to update them that the original customer has passed away and that they would like to make installment payments on the account. Digital Completion Technology Takes Customer & Bank Pain Away.
Lightico
JULY 5, 2021
As a result of these service-level issues, customers are at risk of escalating their cases, getting entangled in legal disputes, and even churning. Valuable employee time is wasted on multiple or incremental contacts with customers. Valuable employee time is wasted on multiple or incremental contacts with customers.
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