SixteenVentures

DECEMBER 31, 2019

But since then, companies that are not SaaS, or even technology companies at all, have recognized the transformative power of Customer Success and embraced it as their new operating model. Technology Enables Strategy; Doesn’t Define It. What if our customers don’t like technology? plus technology).

Start-ups 136

Start-ups Sales NPS Non-Profits 136

Lightico

AUGUST 9, 2021

But receiving a crowded PDF form filled with legal statements and stipulations will lead to many customers pushing off this task and waiting until they can get that form printed so that they can review it carefully before signing. Digital Completion Technology Takes Customer & Bank Pain Away. NPS / CSAT. Customer experience.

Legal 52

Legal Contact Center NPS Customer Relationship 52

Lightico

JULY 5, 2021

As a result of these service-level issues, customers are at risk of escalating their cases, getting entangled in legal disputes, and even churning. Improved Net Promoter Score (NPS) / Customer Satisfaction Score (CSAT). Improved NPS/CSAT. Improved NPS/CSAT. Improved NPS/CSAT. Improved NPS/CSAT. Improved FCR.

NPS 52

NPS Net Promoter Score Legal Compliance 52

Lumoa

JUNE 28, 2018

Customer experience touches every aspect of company’s work including the back-office functions: HR, legal and finance. "At The NPS is also what the whole company aims to improve all the time. We're trying to improve our NPS target constantly. We're trying to improve our NPS target constantly. It’s simple.

NPS 64

NPS Net Promoter Score Touchpoint Customer Feedback 64

Callminer

NOVEMBER 18, 2020

Some examples include technology advancements, machine learning, automation, seamless omnichannel servicing, frictionless customer experience, predictive modeling providing proactive solutions, and most recently, a pivot to work at home. Launch technology to automate, monitor, manage, and support all aspects of the customer experience.

Contact Center 345

Contact Center Customer Satisfaction Customer Service Outlook 345

Intercom

DECEMBER 14, 2023

Let’s say a legal document. You can say to someone in your legal team, “Hey, I need a contract. That request will turn into 10 pages of legal stuff. And their legal team will be, “Yes, it does.” Some of the technology changes have been phenomenal over the last few months, but those have implications for the team.

AI 98

AI Start-ups Legal Technology 98

Lightico

AUGUST 5, 2021

Any eligible banking customer is legally entitled to receive SCRA benefits on the date they enter active duty. As mentioned, the amount of legal scrutiny and regulation by the U.S. NPS / CSAT. When must banks provide SCRA benefits to eligible banking customers? Broken SCRA Processes: Painful for Customers, Risky for Banks.

Compliance 52

Compliance Legal Contact Center NPS 52

ClearAction

NOVEMBER 16, 2023

For instance, if NPS® is above a certain threshold or average ratings are in a certain range, then managers’ interpretation is there’s no effort needed from them. On the advice of the CX technology provider (per their business models), VoC managers expand their listening posts and real-time dashboards.

VOC 62

VOC B2B Close the Loop Non-Profits 62

ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Every employee has a fiduciary responsibility to your company — a legal or ethical relationship of trust with company resources. CLV is the whole point of NPS® and all CX work!

CXM 120

CXM Customer Experience Non-Profits Close the Loop 120

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Reap: quick-wins >> NPS & revenue (now). earn trust >> NPS & revenue (lifetime value). build-in CX-centricity now.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

ClearAction

JANUARY 20, 2020

It’s a new decade that will be characterized differently by social, economic, technology, legal and competitive forces. Every employee has a fiduciary responsibility to your company — a legal or ethical relationship of trust with company resources. CLV is the whole point of NPS® and all CX work!

CXM 90

CXM Non-Profits Close the Loop CX 90

Aquire

FEBRUARY 2, 2022

This usually includes various digital mediums and technologies, like help centers, FAQ pages, forums, and chatbots. Outdated information won’t only affect customer experience, but it can also have legal implications for certain types of information. Chatbots are the most technologically advanced self-service platforms.

Omnichannel 52

Omnichannel Engineering AI Machine Learning 52

ClearAction

OCTOBER 16, 2019

That’s not as impossible as it seems, given the promises of today’s technologies. For example, Legal and Operations functional areas obviously play major roles in customer experience performance. 1 2018 NPS® & CX Benchmarks Report , CustomerGauge. As such, it requires stellar alignment.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

Fonolo

MAY 7, 2015

Keep Up With the Latest Contact Center Technology. And that involves everything from deciding operational strategies, analyzing and developing call center technology and processes, meeting the financial objectives of the call center, and recruiting, training, and administering all employees. Act as a True Leader. Get Your Hands Dirty.

Contact Center 126

Contact Center Technology Technology Start-ups 126

Intercom, Inc.

MARCH 29, 2022

Back when we were starting up, we didn’t have to build solutions for the previous eras of technology. The rules and the regulations regarding consent of data sharing, regarding the legality of data holding, have torn up so many of the marketing playbooks out there. It’s got the latest technology from the cutting edge.

Start-ups 118

Start-ups Innovation Sales NPS 118

Qualtrics

FEBRUARY 26, 2019

So people may don’t think about my team working with legal, but we do partner with them on how to improve the contracting experience, which is an important touchpoint to customers. the future is a mix of using technology as best as humanly possible and gaining the organization’s real trust. I love that. I love all of his books.

Non-Profits 37

Non-Profits Customer Experience B2C B2B 37