ClearAction

OCTOBER 16, 2019

That’s not as impossible as it seems, given the promises of today’s technologies. For example, Legal and Operations functional areas obviously play major roles in customer experience performance. This shared outlook nurtures common goals, transparency, and collaborative attitudes. As such, it requires stellar alignment.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. Reap: quick-wins >> NPS & revenue (now). earn trust >> NPS & revenue (lifetime value). build-in CX-centricity now.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Callminer

NOVEMBER 18, 2020

Some examples include technology advancements, machine learning, automation, seamless omnichannel servicing, frictionless customer experience, predictive modeling providing proactive solutions, and most recently, a pivot to work at home. Launch technology to automate, monitor, manage, and support all aspects of the customer experience.

Contact Center 345

Contact Center Customer Satisfaction Customer Service Outlook 345