Lightico

JULY 26, 2023

In this article, we will explore how AI processes unstructured data, its applications in document sorting and lending, the benefits it offers, and the future outlook for Document AI in loan origination and servicing processes. It is essential to have human oversight in the decision-making process to prevent unintended biases or errors.

Artificial Intelligence 52

Artificial Intelligence Unstructured Data AI Data Entry 52

ClearAction

OCTOBER 16, 2019

That’s not as impossible as it seems, given the promises of today’s technologies. For example, Legal and Operations functional areas obviously play major roles in customer experience performance. This shared outlook nurtures common goals, transparency, and collaborative attitudes. As such, it requires stellar alignment.

Customer Experience 59

Customer Experience Net Promoter Score Predictive Analytics Customer Acquisition 59

Callminer

APRIL 20, 2020

Therefore, BPOs embracing new technologies are likely to be more future ready and have a stable outlook moving forward. Negotiating and drawing up a contract in some instances can carry legal fees, and continuing the relationship will have costs in time or possibly travel.”

Legal 286

Legal Artificial Intelligence Engineering Government 286

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. What is Matthew most passionate about?

Customer Service 207

Customer Service Start-ups Education Gaming 207

Callminer

MARCH 6, 2020

While technology such as automated scorecards , speech analytics , and other tools enable managers to monitor agent performance objectively, customer service managers must be highly organized and have the ability to provide constructive feedback to motivate their teams to achieve continuous improvement. What is Matthew most passionate about?

Customer Service 182

Customer Service Start-ups Education Gaming 182

ClearAction

OCTOBER 1, 2018

That’s exciting, yet the future of customer experience management (CXM) is calling out for significant shifts beyond the trends and forces in technology, socio-economics and competitive environments. The future is urgently calling for us to shift to company-wide alignment with CX. Here’s why: CXM Status Quo.

CXM 63

CXM VOC Customer Experience Artificial Intelligence 63

Callminer

NOVEMBER 18, 2020

Some examples include technology advancements, machine learning, automation, seamless omnichannel servicing, frictionless customer experience, predictive modeling providing proactive solutions, and most recently, a pivot to work at home. Launch technology to automate, monitor, manage, and support all aspects of the customer experience.

Contact Center 345

Contact Center Customer Satisfaction Customer Service Outlook 345