Lumoa

NOVEMBER 7, 2022

Up to 70% of customers who register a complaint will purchase from you again if their complaint is resolved. While mistakes happen, closing the loop and addressing the issue quickly can prevent customers from walking out the door. #4 And it’s not going away anytime soon.

Customer Experience 83

Customer Experience Predictive Analytics Close the Loop CX 83

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. Why are your customers turning away from you? Why is the retention of your customers so high/low? Image by Retently.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

Actionability Actionability is the result of analytics leading to concrete decisions and changes and actions within the company. Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64