Why COVID-19 Can Be The Catalyst For Enhancing Your VoC Program
Doing CX Right
SEPTEMBER 5, 2020
I speak a lot on podcasts about VOC and the art and science of getting feedback from customers to inform business decisions, and employees (VOE) too. This is the theme of my recent Customer Experience book. People are then more motivated to spend their precious time to help your brand in those instances.” .
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