6 Rookie Mistakes to Avoid in Net Promoter Score Analysis
SurveySensum
MARCH 1, 2024
Amidst the rush for scores, they started losing the customers, without any clue! And the amusing part, had they analyzed the NPS Score correctly and were not just ‘focusing on the number’ they’d have identified their detractors pretty early. Well, this is a classic example of an NPS analysis gone wrong.
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