SurveySensum

NOVEMBER 22, 2023

Here are actionable points to ensure your feedback forms hit the mark: Keep it Brief and Targeted: Highlight the most critical aspects you want feedback on. of e-commerce website visits are converted to purchases on desktop, versus 3.3% On-Site Feedback Channels Surveys : Implement surveys directly on your website.

E-commerce 52

E-commerce Social Media Construction Customer Feedback 52

SurveySensum

AUGUST 14, 2023

It’s like a ripple effect – when the agents are equipped to provide top-notch service, it reflects positively on the customers’ overall experience. Gather Real-Time Feedback Picture this: You run an online e-commerce business. One of your regular customers faced some issues with the refund process.

Customer Experience 52

Customer Experience E-commerce NPS Customer Satisfaction 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 52

Retail Customer Service E-commerce Social Media 52

SurveySensum

JULY 10, 2023

Know your Shopper’s Expectations Inside and Out To deliver exceptional retail customer service, it is crucial to understand shopper expectations. These factors include the presence of e-commerce giants, the impact of social media, and the growing desire for personalized experiences.

Retail 40

Retail Customer Service E-commerce Social Media 40

SurveySensum

JULY 20, 2023

Open-ended) That is why you must collect customer feedback at all touchpoints across the customer journey. And, we explore how leveraging the power of customer feedback can help resolve these issues, ultimately enhancing your customer experience in retail. Did our product variety meet your needs?

Retail 52

Retail Customer Feedback CX Social Media 52

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

They asked you about your experience with them at the right time, took action on your feedback, called you to inform you about the action taken, and took an extra step by giving you a personalized discount. This is how by gathering customer feedback and taking action on that feedback, brands can create a positive customer experience.

Retail 52

Retail Customer Experience Touchpoint Social Media 52