Meet the ‘X-Suite’ – the job roles shaping Experience Management
Qualtrics
MAY 23, 2019
It’s a relatively new role still, with the first CCO role believed to have been created by Texas Power and Light in 1999. The CCO is typically the person in the organization who is the ultimate authority on customers — it’s their role to understand what they need and drive actions across the organization in order to deliver on it.
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