7 Survey mistakes that you must avoid
SurveySensum
DECEMBER 8, 2021
CX Advisor and Managing Principal of EX4CX, Rick Denton also mentions his frustration with surveys that seem to go on forever. Keep your language simple and your questions short. Aileen Day , CX Thought Leader and Owner of the Value-Driven Brand, shares a great example of sending an NPS survey just after the purchase of the product.
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