Intercom, Inc.

OCTOBER 22, 2020

According to Nate Brown , the companies that move from reactive customer service to a more holistic, proactive customer experience (CX) approach will be the ones that ultimately survive and thrive. Taking a holistic approach to CX. Here’s Nate: “As Annette Franz would say, ‘A CX change is culture change.’ Voice of the customer.

CX 218

CX Voice of the Customer Sentiment Analysis Close the Loop 218

Experience Investigators

OCTOBER 17, 2023

Customer experience (CX) has become a critical factor in the success of businesses worldwide. THIS is why convincing executive leadership to prioritize and invest in CX initiatives can be a challenge. I’m seeing too many CX leaders who are not given the right authority or influence they need to be successful.

CX 94

CX Customer Experience CX Transformation Net Promoter Score 94

PeopleMetrics

AUGUST 22, 2022

The answer to keeping your customers happy is simple: close the loop. Closed-loop customer feedback provides businesses with a reliable, structured approach to collecting, analyzing, and implementing the feedback they received from customer satisfaction surveys. What is closed loop feedback?

Customer Feedback 71

Customer Feedback CX Sentiment Analysis Close the Loop 71

Lumoa

FEBRUARY 28, 2023

A modern CX tool enables you to easily connect disparate data sources, eliminating data silos for good. It also enables real-time insights into key CX metrics, reducing manual effort and the time it takes to uncover relevant insights.

Customer Feedback 83

Customer Feedback Close the Loop Net Promoter Score Actionable Insights 83

Doing CX Right

SEPTEMBER 13, 2020

Celebrate CX Day To Enhance Your Company Culture. CX Day, spearheaded by the CXPA organization is a real day. CX Day, typically celebrated in October each year, is a terrific way to drive awareness about the importance of customer experience and thank employees for their dedication to delighting customers. I didn’t make it up.

CX 72

CX Social Media Close the Loop NPS 72

Experience Investigators

DECEMBER 14, 2021

CX leaders can play an important role by collaborating with leaders throughout the organization. Make 2022 the year you close the loop. CX leaders can build coalitions with other leaders to get them involved and respond. CX leaders can build coalitions with other leaders to get them involved and respond.

Customer Experience 135

Customer Experience Close the Loop Customer Journey Map Contact Center 135

Intercom, Inc.

FEBRUARY 25, 2021

Few people are as passionate about customer experience as Annette, the founder and CEO of consulting firm CX Journey Inc. CX teams wear a lot of different hats – they have to be problem-solvers, project managers, good listeners, and excellent communicators. Empathizing with customers with Annette Franz , on Engati CX.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

PeopleMetrics

FEBRUARY 25, 2022

Customer experience (CX) has become an essential cornerstone of modern business strategy. Developing a world-class CX strategy is well worth the investment of your time! How do you design and manage a CX strategy? How do you design and manage a CX strategy? CX Management and High-Impact Customers.

CX 71

CX Net Promoter Score Customer Experience Touchpoint 71

Doing CX Right

SEPTEMBER 13, 2020

Celebrate CX Day To Enhance Your Company Culture. CX Day, spearheaded by the CXPA organization is a real day. CX Day, typically celebrated in October each year, is a terrific way to drive awareness about the importance of customer experience and thank employees for their dedication to delighting customers. I didn’t make it up.

CX 52

CX Social Media Close the Loop NPS 52

Qualtrics

DECEMBER 6, 2021

The ability to pull this unsolicited feedback into your customer experience (CX) platform and compare it to other business data, such as VoC feedback and operational KPIs, provides a more comprehensive and realistic view of customer sentiment than with traditional methods alone.

VOC 48

VOC CX Close the Loop Social Media 48

SurveySensum

NOVEMBER 22, 2021

Closed-loop Feedback: A Comprehensive Guide. What does closed-loop feedback or closing the loop really mean? Why should you close the feedback loop? How to Close the Loop? Types of Closed-Loop Feedback. Inner Customer Feedback Loop. How to Close the Loop?

Close the Loop 52

Close the Loop B2C B2B Customer Feedback 52

CX Accelerator

OCTOBER 9, 2018

The CX Magic Button – My favorite technique involves a USB webkey and an ultra-simple feedback form. As employees enter the feedback, it’s reviewed by our CX team and curated into a presentable format. This information is used to lead a cross-functional meeting once a week in which we learn from the VoC data and close the loop on it.

VOC 160

VOC Unstructured Data Close the Loop Social Media 160

Logicalware

NOVEMBER 27, 2023

Customers voice and closing the loop JYSK places a premium on customer feedback and has implemented speech analytics in several countries while also receiving a lot of customer feedback based on reviews and surveys.

Artificial Intelligence 52

Artificial Intelligence Close the Loop Customer Experience Omnichannel 52

Qualtrics

FEBRUARY 10, 2020

We’ve seen more and more companies expand their CX programs to bring in more channels, more respondents, and more internal stakeholders than ever before. Plus, you can also close the loop on those same platforms, so wherever your customers are you can listen and take action. More about Online Reputation Management.

CX 58

CX Close the Loop Unstructured Data Social Media 58

Experience Investigators

OCTOBER 27, 2020

Related Resource: Create a CX Success Statement with our CX Success Statement Workbook. How will you close the loop with the customer? If customers have a complaint or issue as part of their offered feedback, then what processes or protocols are in place to close the loop with them individually?

Voice of the Customer 130

Voice of the Customer Close the Loop VOC Social Media 130

Lumoa

JANUARY 24, 2024

After that frustrating experience, I had a newfound appreciation for customers who have to deal with unresponsive customer experience (CX) teams that fail to act on customer feedback! CX professionals know they can share it as constructive feedback (if you’re lucky) or harsh criticism (if you aren’t).

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

SurveySensum

FEBRUARY 26, 2024

The close the loop feature helps you to take action, and communicate the changes to your employees, showing them that feedback matters to you. One-on-one expert consultation for CX implementation The tool also provides you with CX consultations with top CX experts.

Text Analytics 52

Text Analytics Close the Loop Actionable Insights Start-ups 52

CX Accelerator

FEBRUARY 12, 2018

This requires collecting and analyzing customer feedback data, extracting actionable insights, prioritizing these insights, disseminating insights to appropriate personnel, implementing these insights into business processes and closing the loop with the customer. Integrating these five items will ensure voice of the customer success!

Voice of the Customer 140

Voice of the Customer VOC Close the Loop Unstructured Data 140

Lumoa

NOVEMBER 7, 2022

1 Customer insights are a company-wide resource Even just a few years ago, customer insights or feedback were collected and owned solely by the CX or marketing team. 2 Companies are using CX to create a competitive advantage Customers have more options than ever before. Fortunately, technology is keeping up with these demands.

Customer Experience 83

Customer Experience Predictive Analytics Close the Loop CX 83

Qualtrics

MAY 1, 2019

In this blog, she looks at how donors can take lessons from the CX world and apply them to their own college programs. Today, most large organizations are hiring people with CX in their job title, and some have whole teams dedicated to it. Close the loop with dissatisfied alumni.

Close the Loop 39

Close the Loop CX Invoicing Education 39

Experience Investigators

NOVEMBER 16, 2021

The best way to do this is to tie it all back to your CX Success Statement Whoops! which ties your CX initiatives to larger organizational and leadership goals. Create Your Own CX Success Statement with our FREE CX Success Statement Workbook. Curiosity is a great trait for CX leaders and teams.

Customer Feedback 133

Customer Feedback Net Promoter Score Close the Loop Customer Journey Map 133

SurveySensum

FEBRUARY 14, 2024

SurveySensum helps you gather real-time feedback at each stage of the employee journey, enabling you to close the loop and enhance overall employee satisfaction. One-on-One Expert Consultation for CX Implementation: Dedicated CX experts are available to support you throughout the process.

Close the Loop 52

Close the Loop Start-ups Text Analytics Outlook 52

Experience Investigators

APRIL 13, 2021

Yet how often do we, as CX leaders, really just focus on listening to customers in authentic, low-tech ways? And no matter what, it’s important to close the loop with the customers who participated in interviews. Customer experience leaders often talk with confidence about their Voice of the Customer (VoC) programs.

Customer Journey Map 105

Customer Journey Map CX Start-ups Close the Loop 105

Execs In The Know

NOVEMBER 30, 2021

It’s great for a CX program to have the support of the C-suite, but it’s even better when CX has its very own seat at the table. The Chief Customer Officer (CCO) role isn’t exactly new, but it has never been more essential in cultivating CX excellence. Close the loop on getting back equipment, shutting down system access, etc.

Close the Loop 98

Close the Loop Compliance CX Innovation 98

SurveySensum

FEBRUARY 16, 2023

Mr. Tanuj Diwan , Head of Product at SurveySensum, took this discussion to LinkedIn, and many interesting and informative insights were shared by CX thought leaders. That’s why closing the loop is important. However, there are a few experts that believe that one should color code the NPS scale.

NPS 97

NPS Net Promoter Score Close the Loop Customer Feedback 97

SurveySensum

JULY 16, 2019

Ai-enabled experience management is agile and scalable that has close the loop and real-time dashboard functionalities for the brands of today’s ever-competitive era. Schedule a call with CX experts to understand how it can help your business in improving customer retention and measuring customer experience.

Close the Loop 60

Close the Loop Artificial Intelligence AI Innovation 60

Qualtrics

MAY 30, 2019

Improving your customer experience (CX) could have a major impact on your bottom line. This may seem backwards, but companies that win at CX start with their employees. AI was virtually made for CX experiences. CX and company leaders must model the importance of customer-centricity and let it trickle down to employees.

CX 52

CX Customer Experience Customer Journey Map Close the Loop 52

CX Journey

MAY 23, 2018

Image courtesy of Pixabay Do you close the loop with customers after they provide feedback? This week's #CXChat (they happen weekly on Wednesdays at 11am PT) is all about closing the loop with customers on their feedback, and I thought it would be a great opportunity to write again about the importance of doing so.

Close the Loop 50

Close the Loop VOC CEM Start-ups 50

Qualtrics

SEPTEMBER 24, 2019

If I were to ask you, “ are you able to confidently view the customer experience (CX) you deliver from the eyes of your customer ”, what would you say? Advances in technology and the significant volume of customer touchpoints that exist in today’s digital world mean CX has become even more complex than it was previously.

Close the Loop 20

Close the Loop CX Social Media E-commerce 20

SurveySensum

NOVEMBER 11, 2021

It provides the technology to create and share surveys, set up notifications to close the loop, analyze the data with real-time journey-based dashboards, and understand verbatims with Text & Sentiment analysis to prioritize actions. Closing the loop. Closing the loop is highly important. Best features

Sentiment Analysis 52

Sentiment Analysis Text Analytics Close the Loop Machine Learning 52

SurveySensum

MARCH 20, 2024

If this is not enough to convince you then get this – customer-centric brands report profits that are 60% higher than those that fail to focus on CX. One-On-One CX Consultation: SurveySensum is a DIFM platform – they will do everything for you. It seamlessly integrates with third-party apps to heighten CX.

Customer Experience Management 52

Customer Experience Management CXM Customer Experience Text Analytics 52

Customer Service Life

FEBRUARY 4, 2021

Closing the loop with the On Hold feature. It’s simple to close the loop with our customer! Feel free to connect with me using one of the links in my bio below this article or send me a message over in CX Accelerator if you have questions! Check out our external knowledge base here.

Close the Loop 92

Close the Loop E-commerce Start-ups Customer Experience Management 92

Experience Investigators

JULY 12, 2022

Related Resource: Create a CX Success Statement with our CX Success Statement Workbook. How will you close the loop with the customer? If customers have a complaint or issue as part of their offered feedback, then what processes or protocols are in place to close the loop with them individually?

VOC 52

VOC Close the Loop Social Media Voice of the Customer 52

Confirmit

JANUARY 11, 2019

Customer experience (CX) professionals always want to know more. To do this, organizations must act on the data available and make sure they close the loop, getting back to customers to show they’re really listening. Act on Available Data, then Close the Loop. - It’s in our nature.

Close the Loop 40

Close the Loop Contact Center Innovation CRM 40

Experience Investigators

DECEMBER 8, 2020

Five CX Questions to Help You Reflect: 1. Beyond identifying your CX goals, it’s important to be able to weigh the importance of each as well. CX has to be related to business outcomes. If you can’t connect your CX work to business results, it’s time to consider why not, too. Did we meet it?

Customer Experience 119

Customer Experience Net Promoter Score Close the Loop CX 119

Qualtrics

MAY 29, 2019

But with travel brands also having upped their CX game in the last few years, there’s so little room at the top for brands to differentiate themselves. There’s an opportunity for airlines to outdo rivals when it comes to closing the loop with dissatisfied customers, or taking more ownership of delivering bad news and solving problems.

Close the Loop 31

Close the Loop CX Gaming Customer Satisfaction 31

PeopleMetrics

MARCH 4, 2020

Closing the loop arguably drives the greatest ROI with VoC programs. In other words, operators are able to “close the loop” with the customer, resolve any issues, and reduce the chance of churn. What is "Closing the Loop"? In my experience, loop closing makes transactional VoC the anti-market research.

Close the Loop 83

Close the Loop VOC CEM Business Administration 83