Confirmit

MAY 29, 2018

What Is Net Promoter Score (NPS®)? The Net Promoter Score, or NPS®, enables organizations to get a clear vision of the health of their customers’ loyalty. a Net Promoter Score, or more likely a series of Net Promoter Scores, you can track for key areas of your business.

Net Promoter Score 40

Net Promoter Score NPS Close the Loop Customer Loyalty 40

Lumoa

FEBRUARY 9, 2023

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding, and closing the loop with the customer. This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Confirmit

APRIL 18, 2019

Often, companies enable their employees to do no more than keep their heads down and focus on closing the loop on low Net Promoter Scores. Approaches that use continuous improvement tools such as Agile, LEAN, and Six Sigma provide structure and governance. And certainly no impact on business culture.

Net Promoter Score 40

Net Promoter Score Close the Loop Customer Journey Map Government 40

Lumoa

MARCH 20, 2018

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Confirmit

SEPTEMBER 20, 2018

Often, companies enable their employees to do no more than keep their heads down and focus on closing the loop on low Net Promoter Scores. Approaches that use continuous improvement tools such as Agile, LEAN, and Six Sigma provide structure and governance. And certainly no impact on business culture.

Net Promoter Score 40

Net Promoter Score Close the Loop Customer Journey Map Government 40

Lumoa

MARCH 20, 2018

Customer Experience Management Customer Experience Management (CEM, CXM) is tracking and understanding your customers’ experience, acting on that understanding and closing the loop with the customer. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64