Qualtrics
MAY 6, 2019
You probably know it’s important to collect citizen feedback on government services, but have you ever thought about all the ways and places you could do it? Just as importantly, do you know how to “close the loop” with residents and citizens after they give you feedback? Online panels. What is the outcome for the citizen?
Experience Investigators
JULY 20, 2021
Closing the loop with customers in a consistent way. Is there governance around how to best approach surveys and the methods in which they’re presented to customers? Is anyone actively responding to customers, acting on feedback, or closing the loop? Look for what leaders are involved along the way.
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Qualtrics
JULY 18, 2019
But there’s an important follow-on step: close the loop with customers. What does it mean to “close the loop” with customers? Closing the loop with customers is about getting back to the customer after they’ve given you some feedback. In closing the loop, you let the customer know they’ve been heard.
Confirmit
APRIL 18, 2019
Often, companies enable their employees to do no more than keep their heads down and focus on closing the loop on low Net Promoter Scores. Approaches that use continuous improvement tools such as Agile, LEAN, and Six Sigma provide structure and governance. These companies suffer from the “Ostrich Effect.”
Confirmit
SEPTEMBER 20, 2018
Often, companies enable their employees to do no more than keep their heads down and focus on closing the loop on low Net Promoter Scores. Approaches that use continuous improvement tools such as Agile, LEAN, and Six Sigma provide structure and governance. These companies suffer from the “Ostrich Effect.”
Lumoa
NOVEMBER 7, 2022
While mistakes happen, closing the loop and addressing the issue quickly can prevent customers from walking out the door. #4 Up to 70% of customers who register a complaint will purchase from you again if their complaint is resolved. However, data is often the fuel that drives CX personalization.
CX Journey
FEBRUARY 27, 2015
Failing to outline a governance structure Without a governance structure in place, we perpetuate silo thinking and fail to achieve cross-functional alignment, involvement, and commitment. Because a governance structure outlines people, roles, and responsibilities when it comes to your customer experience strategy.
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