Experience Investigators

JULY 20, 2021

Eventually, the organization gets to a point where they are applying CX best practices and doing what needs to be done for actual Customer Experience Management. Related: Customer Experience Management Defined: How is it Different than CX? How Customer Experience Maturity Splinters.

CX 131

CX Close the Loop Social Media Voice of the Customer 131

Qualtrics

JULY 18, 2019

But there’s an important follow-on step: close the loop with customers. What does it mean to “close the loop” with customers? Closing the loop with customers is about getting back to the customer after they’ve given you some feedback. Why is it important to close the loop?

Close the Loop 49

Close the Loop Government Customer Feedback Construction 49

Lumoa

NOVEMBER 7, 2022

Up to 70% of customers who register a complaint will purchase from you again if their complaint is resolved. While mistakes happen, closing the loop and addressing the issue quickly can prevent customers from walking out the door. #4 However, data is often the fuel that drives CX personalization.

Customer Experience 83

Customer Experience Predictive Analytics Close the Loop CX 83

CX Journey

FEBRUARY 27, 2015

I''ll take a broader stroke in this post and look at customer experience management overall. A post I wrote related to this Sin: Is Your Customer Experience Suffering from Short-Sightedness 3. How will you transform to a customer-centric culture? Making the employee experience an afterthought.

Customer Experience 86

Customer Experience Government Non-Profits Close the Loop 86

Intercom, Inc.

FEBRUARY 25, 2021

But to have them across the team, whether that’s in your core customer experience team, or it’s through your governance structure where you’re bringing in cross-functional folks with many different skills and talents that can help out, that’s how you’re going to achieve what you need to achieve.

Customer Experience 211

Customer Experience CX Start-ups Close the Loop 211

Lumoa

FEBRUARY 9, 2023

Actionability is also, as we believe, one of the essential aspects of customer experience management. How do you take action on customer experience? Listen to your customers. By leveraging customer experience design, businesses can create customer experiences that drive customer loyalty and business growth.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

Actionability is also, as we believe, one of the essential aspects of customer experience management. How to take actions on customer experience? Listen to your customers. This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114