Lumoa

NOVEMBER 7, 2022

While mistakes happen, closing the loop and addressing the issue quickly can prevent customers from walking out the door. #4 Rather than just describing how things are, AI analytical tools for CX can diagnose why things are the way they are, and provide suggestions on how to improve. And it’s not going away anytime soon.

Customer Experience 83

Customer Experience Predictive Analytics Close the Loop CX 83

Lumoa

FEBRUARY 9, 2023

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? This type of survey is a great way to close the loop on customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 178

Net Promoter Score Customer Experience B2C Social Media 178

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 114

Net Promoter Score Customer Experience B2C CEM 114

Lumoa

MARCH 20, 2018

But machine learning technologies can also help you to move from diagnostic to predictive analytics: if I fix this issue in my customer experience, how much will my churn decrease? This type of survey is a great way to close the loop on a customer interaction and make sure that you’ve met their expectations.

Net Promoter Score 64

Net Promoter Score Customer Experience B2C CEM 64