Close the Loop Innovation Text Analytics Voice of the Employee 
PeopleMetrics
MARCH 13, 2015
One aspect of their Rags-to-Riches-to-Rags-to-Riches story that resonates most with me was when they put Customer Service Reps and Product Innovation employees on the same team. But companies that are listening recognize the importance of closing the loop with employees to let them know they have been heard.
Confirmit
MAY 29, 2018
This gives you the ability to build a strategy to approach these 3 groups, for example closing the loop with your Detractors, or leveraging positive word of mouth with your promoters. ” Ideally the answer should be in open text format and allow the respondent to express their views in their own terms. and Fred Reichheld.
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