Close the Loop Manufacturing Net Promoter Score Text Analytics 
Lumoa
JANUARY 24, 2024
That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. Customer satisfaction drives key metrics like your Net Promoter Score (NPS). Careful and well-implemented text analytics can easily reveal dozens of improvement ideas.
PeopleMetrics
MARCH 13, 2015
In our research into customer-centric culture , we''ve uncovered one cultural dimension that supports Employee Engagement and customer Net Promoter Scores more than any other. But companies that are listening recognize the importance of closing the loop with employees to let them know they have been heard.
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