Lumoa

JANUARY 24, 2024

That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.

Text Analytics 83

Text Analytics Customer Feedback Net Promoter Score Sentiment Analysis 83

PeopleMetrics

MARCH 13, 2015

And, with the advent of Text Analytics, it is easier than ever before for leaders to quickly analyze and interpret the feedback—identifying trends in ideas, themes, and sentiment—and follow up on what they are hearing. If they can, are you analyzing that feedback and closing the loop with them? Some may not.

Close the Loop 109

Close the Loop Customer Experience Net Promoter Score Voice of the Employee 109

Lumoa

SEPTEMBER 10, 2018

Use text analytics (find out more about text analytics here ) in order to prioritize and decide on improvements in timely manner. Close the loop Another crucial point is that a long customer feedback cycle will most likely damage your response rates. What is real-time customer feedback?

Customer Feedback 72

Customer Feedback Text Analytics Close the Loop Hospitality 72