Close the Loop ML Omnichannel Text Analytics 
Lumoa
JANUARY 24, 2024
That’s where text analytics in customer feedback proves to be one of the most valuable tools for any business. When to use text analytics This situation is where automated text analytics in customer feedback is brought in: it can help in sorting out the key topics talked about and reveal the general sentiment per topic.
SurveySensum
MAY 19, 2023
Step 5: Close the Loop This is one of the most crucial steps in using the NPS. Use an omnichannel approach to reach your customers where they prefer to engage. Use text analytics to understand common themes in customer comments. By adding relevant follow-up questions, you can identify why customers gave the score.
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