Lumoa

JANUARY 31, 2023

Define Roles Set targets Collect customer feedback Analyze the feedback Act on the feedback Close the loop with the customers Enhance customer-centric culture Recommended reading on Customer experience Why do you need Customer Experience Management? In This Article: Why do you need Customer Experience Management?

Customer Experience 176

Customer Experience NPS Touchpoint Close the Loop 176

Lumoa

FEBRUARY 20, 2018

Close the loop with the customers Communicating the results of your customer experience management is as important as making the actual changes in your company. Ask promoters to leave public feedback: to write a review or share their experience in social media. Cross organizational silos.

Customer Experience 150

Customer Experience NPS Touchpoint Net Promoter Score 150

Lumoa

JANUARY 19, 2023

Whether your company is using the Balanced Scorecard , OKRs (Objectives and Key Results), SMART , or simple KPIs , this will help you align the work of your future customer experience department to goals everyone in the company cares about. Build this aspect into your processes.

Net Promoter Score 94

Net Promoter Score Customer Experience NPS Start-ups 94