Close the Loop and Utah - Tech Customer Success

5 ways to build better government with citizen feedback

Qualtrics

MAY 6, 2019

Just as importantly, do you know how to “close the loop” with residents and citizens after they give you feedback? No matter if you call it citizen feedback, resident feedback, user feedback, or something else, there are multiple ways to think about collecting the data and closing the loop with citizens.

Government

Government Close the Loop Real Estate Entertainment

Collect feedback and connect with customers through mobile app surveys

Qualtrics

NOVEMBER 6, 2020

Example: How the Utah Jazz use app feedback. Instead of asking for general feedback, the Utah Jazz asked a specific question about the customer’s seat. It’s important to make sure a customer service representative follows up with the customer if they’re unsatisfied and closes the loop.

Net Promoter Score

Net Promoter Score Close the Loop Customer Loyalty NPS

Tech Customer Success

5 ways to build better government with citizen feedback

Collect feedback and connect with customers through mobile app surveys

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